Managed Services
Almost every IT organization is being challenged with the same objectives - do more with less. Training and maintaining an IT staff has become increasingly difficult, as employees build skills at an employer's expense, only to leave the business for other opportunities.
Pinnacle's Managed Services allow companies to redeploy key resources on more important projects, while Pinnacle handles the day to day support. Our unique offering provides an efficient and effective means of planning, hiring, and deploying of the resources needed to assist companies in managing their most important resource - human capital.
Focus on Core Competencies to Drive Value and Reduce Costs
As IT organizations look to reduce costs and boost efficiencies, they typically evaluate their own core competencies within their organization. In order to maximize efficiency, companies must focus on strategic objectives which drive profits to the bottom line. For most companies, staffing and maintaining a help desk ranks low on their list of strategic corporate objectives. Logically, the help desk is an excellent candidate for outsourcing when IT organizations look to realign with overall corporate objectives:
. No capital budget requirements for additional staff
. Tailored solution to meet individual requirements
. Flexibility for on-site or remote support
. Pay only for the services needed
. Off-load required services during slow periods
. Utilize remote phone support as necessary
Customize your Coverage to Meet your Specific Requirements
The flexibility provided by outsourcing allows you to customize your coverage to meet specific service level agreements (SLAs) and other requirements such as:
. Expanded coverage for additional shifts
. Extending/changing hours of coverage
. New applications being deployed
. Hardware rollouts
. Additional workload
Pinnacle can also provide temporary employees that meet specific expertise or staffing requirements based on need or projected time periods. Temporary technical staffing is a tremendous weapon when battling the escalating costs of additional personnel (payroll expense, insurance, training, benefits, taxes and turnover).
Technical Skills When and Where you Need them
Through Pinnacle's Managed Services, the following technical staffing skills are available:
. Corporate projects/rollouts
. Warranty repair
. Preventative maintenance
. Hardware and application installation
. Installations, moves, adds and changes
. Troubleshooting
. Physical inventory
. Disaster recovery testing
. Project management/implementation
. Network design, installation, support and upgrades
Divest the Responsibility of Staffing and Managing Non-Core IT Personnel
Pinnacle's Managed Services divest the responsibility of staffing and managing non-core IT personnel, and reduce the number of staff assigned to supporting your companies IT infrastructure. All costs associated with training, staffing, career development, vacation and sick time are virtually eliminated. During slow periods, on-site Pinnacle personnel can be utilized for other IT needs such as break/fix, installs/rollouts and physical equipment moves. Whether the need is for long-term or temporary staffing, Pinnacle has the network of resources with the expertise and ability to ensure success.