Managed Services

Almost every IT organization is being challenged with the same objectives - do more with less. Training and maintaining an IT staff has become increasingly difficult, as employees build skills at an employer's expense, only to leave the business for other opportunities. Pinnacle's Managed Services allow companies to redeploy key resources on more important projects, while Pinnacle handles the day to day support. Our unique offering provides an efficient and effective means of planning, hiring, and deploying of the resources needed to assist companies in managing their most important resource - human capital.

Focus on Core Competencies to Drive Value and Reduce Costs

As IT organizations look to reduce costs and boost efficiencies, they typically evaluate their own core competencies within their organization. In order to maximize efficiency, companies must focus on strategic objectives which drive profits to the bottom line. For most companies, staffing and maintaining a help desk ranks low on their list of strategic corporate objectives. Logically, the help desk is an excellent candidate for outsourcing when IT organizations look to realign with overall corporate objectives:

• No capital budget requirements for additional staff
• Tailored solution to meet individual requirements
• Flexibility for on-site or remote support
• Pay only for the services needed
• Off-load required services during slow periods
• Utilize remote phone support as necessary

Customize your Coverage to Meet your Specific Requirements

The flexibility provided by outsourcing allows you to customize your coverage to meet specific service level agreements (SLAs) and other requirements such as:

• Expanded coverage for additional shifts
• Extending/changing hours of coverage
• New applications being deployed
• Hardware rollouts
• Additional workload

Pinnacle can also provide temporary employees that meet specific expertise or staffing requirements based on need or projected time periods. Temporary technical staffing is a tremendous weapon when battling the escalating costs of additional personnel (payroll expense, insurance, training, benefits, taxes and turnover).

Technical Skills When and Where you Need them

Through Pinnacle's Managed Services, the following technical staffing skills are available:

• Corporate projects/rollouts
• Warranty repair
• Preventative maintenance
• Hardware and application installation
• Installations, moves, adds and changes
• Troubleshooting
• Physical inventory
• Disaster recovery testing
• Project management/implementation
• Network design, installation, support and upgrades

Contact Pinnacle Business Systems to see how we can help you effectively and efficiently manage your most important resources.